Complaint Investigation Report

Allegation--Staff do not respond to resident's request for assistance in a timely manner. -UNFOUNDED

The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with facility staff and residents on 02/07/23, it has been discovered that facility is meeting resident activities of daily living (ADLs) needs based on resident’s needs and service plans. During residents’ interviews, residents stated that their care needs have been met by staff and did not express any issues or concerns. A review of staffing records indicated the facility did provide all required staffing and assistance to meet residents care needs. During department visit on 02/07/23, department observed that residents appeared to be well groomed and in good care, therefore this allegation is UNFOUNDED.

Allegation--- Staff threaten resident. ---UNFOUNDED

LPA Bains interviewed 3 staff and 3 residents during complaint investigation on 02/07/23. Department conducted the investigation for the stated allegation from this complaint. Department conducted a tour of the facility on 02/07/23 and conducted interviews with administrator, residents, staff. Interviews did not indicate any residents, staff and/or witness observed that staff are threatening any residents in care. Department observed while doing facility tour on 02/07/23 that facility staff appeared to be attentive to resident’s needs and treating residents with dignity and respect. During residents’ interviews, residents stated that facility staff is treating all residents with respect and dignity. Based on facility tour, interviews and observation, department found out that there is no evidence that resident (s) are being threaten by facility staff, therefore this allegation is found to be UNFOUNDED.