Complaint Investigation Report

345002805-7-8-2026-59-AS-LMUZ-DVXNTV-20260713104522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/29/2026 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20260529104210

On 7/8/26, Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to deliver complaint findings for allegations listed above. LPA met with Administrator,Emanuel Dirar during today's visit and explained the purpose of the visit.

The department conducted record review, interviewed staff and residents to investigate this allegation. Some residents stated in interviews that when they need assistance, staff are available to assist them but sometimes there are delays in getting assistance as staff were assisting other residents with their care needs. Residents did not indicate there is an issue with staffing. Staff interviews indicated that the facility could use more staffing, but staff are still able to meet all the needs of the residents in care. Staff stated that sometimes staff call off, but management will try to bring in a substitute. Administrator stated that there was adequate staffing to meet residents’ needs and staff work overtime to meet the needs of the residents in care. This agency has investigated this allegation, and it was concluded that it was Unsubstantiated.A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted. A copy of this report was left at the facility.