Complaint Investigation Report

Allegation- Staff do not respond to resident's call for assistance in a timely manner.-Unsubstantiated

The Department conducted interviews with six (6) residents and five (5) staff members regarding the allegation cited above. Residents’ interviews indicated that staff were assisting with their care needs and responding to the call lights in timely way however there were some delay times if staff were assisting other residents. Staff interviews indicated that staff were trying their best to respond to resident’s call light in the best possible way and tried to prioritize their response per resident’s needs. Record review conducted for call light log March 2024 revealed some dates and times with extended response time without any definite reason. Although record review revealed there were some dates and time with long call response, California Code of Regulation, Title 22, does not specify a time frame of when facility is to assist to a non-emergency call. Additionally based on interviews with staff, it revealed that facility staff has the tendency to "forget to reset the system at the conclusion of the service they are doing". Therefore, the allegation cited above is Unsubstantiated .

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit meeting conducted. A copy of this report has been provided to facility.