Complaint Investigation Report

Allegation- Licensee is not ensuring that resident(s) receive services as agreed to in the Admissions Agreement.- UNSUBSTANTIATED

LPA conducted residents and staff interviews and reviewed records to investigate this allegation. LPA observed laundry being done during facility visit on 11/20/2023 and on 12/19/23 .LPA interviewed 4 residents and all, but 1 stated their linens get cleaned in timely manner. Record review indicated that the facility has documentation about residents’ schedule for laundry and housekeeping on a weekly basis, however schedule day can change to another day due to facility’s staffing needs. Based on interviews conducted, 3 residents stated that all laundry services are conducted by facility staff and staff wash resident’s sheets/linens at least once a week. 3 Residents interviewed stated that staff have never had any issues changing and washing their bed sheets more than once a week. Staff interviews indicated that there’s a schedule for laundry services for residents; however, staff would provide laundry services for those who need it and that is not scheduled. Based on this information, this allegation was found to be UNSUBSTANTIATED.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit meeting conducted. A copy of this report has been provided to facility.