Complaint Investigation Report

Allegation- Staff do not follow infection control guidelines. Staff did not prevent outbreak of contagious disease. -UNFOUNDED

Based on observation, record review, and statements reviewed, the facility was following infection control guidelines with recent covid+ cases outbreak. It was noted that facility followed all directives from the department and from health department with handling of recent covid outbreak at the facility, and an in-service to staff is reviewed on proper hand washing and universal precautions. Facility encouraged residents to stay in their rooms during the episode. Four residents and seven staff interviews did not indicate any concerns about this matter. It was observed the facility had required PPE outside the resident’s room; therefore, the allegation is UNFOUNDED.

Allegation- Licensee does not ensure staff have required training. -UNFOUNDED

The Department conducted interviews with seven staff members and reviewed record regarding the allegation cited above. Staff interviews revealed that staff have adequate training (on boarding and ongoing) regarding infection control guidelines and other required topics and there were no issues. Staff interviews also reflected that the facility has adequate supplies of PPE and other care items to take care of residents. Four resident interviews indicated that staff were properly trained, and residents felt safe with the staff’s care without any problems. Record review indicated that facility has all required documentation regarding staff’s training per Title 22 Regulations, therefore these allegations were found to be Unfounded.