Complaint Investigation Report

Facility recently conducted Personal Rights training to all staff employed to ensure resident’s personal rights are not violated.

Due to this information the Department finds the allegation of Facility opened resident's mail without authorization to be UNSUBSTANTIATED. A finding that the complaint allegation is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and copy of report left at facility.