Complaint Investigation Report

Allegation: Staff left clients in urine-soaked clothing for an extended period of time. Substantiated

LPA conducted interviews regarding this allegation. During interviews, it was learned that before C1 left their house to leave to the facility, C1’s responsible party would write on C1’s brief. Witness stated that on 10/30/2023, C1 returned home after program with their brief soiled with urine and feces. It was noted that the soiled brief was the same brief with the same writing from that morning when C1 left to go to the day program. Based on C1’s needs and service plan C1 requires assistance with toileting needs.

Based on the information obtained, the facility did not meet C1’s toileting needs resulting in C1 being left in the same brief all day and returning home soiled with urine and feces, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D

Exit interview conducted and a copy of the report and appeal rights were left at the facility.