Complaint Investigation Report

Allegation: Staff did not meet client's toileting needs. Unsubstantiated

LPA obtained restroom logs. Logs provided for review were from 11/01/23 to 11/16/23. Based on the restroom logs it was determined that the facility is not accurately documenting when client’s toileting needs are met. Interviews indicated that the facility has a checking in process with clients in that staff mark off each client on a sheet of paper who attends program for each day. For clients who need toileting assistance, staff are to sign off when toileting needs are met. During the records review, it was found that clients would be marked present on the day of program, however staff would not notate if staff met client’s toileting needs on a particular date. Interviews further revealed that the program has had turnover with staffing therefore the department has been unable to determine if client’s toileting needs are actually met.

Based on this information, this allegation is UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and a copy of the report and appeal rights were left at the facility.