Complaint Investigation Report

Allegation- Licensee does not ensure staff administering medication to residents are appropriately trained.

Based on interviews with staff, staff indicated that training was conducted at the time of hire and on a continuous basis per Title 22 regulations. The Department reviewed staff training records and observed that required training requirements were met. Staff interviewed indicated that staff have required mandated training upon hire and on a continuous basis per facility needs and requirement. Records reviewed indicated that the facility kept a proper record of all staff training, including medication training for all staff without any issues. Though training requirements are met, meaning classes were taken; the department cannot determine if all staff understood the training and applied it appropriately. Based on this information, this allegation is UNSUBSTANIATED.

Allegation- Staff are mismanaging resident's medications. Staff falsify facility documents.

The Department conducted facility observations, record review and interviews with staff and residents to investigate this complaint allegation. During interviews, it has been revealed that the facility dispensed all resident’s medications as prescribed. Records reviewed for November and December 2023, it has been discovered that the facility kept a proper log for all medications for residents in care in the centrally stored medication log per physician’s orders and documented in MAR without any errors. Record review for medication administration did not indicate any falsification of medication records for residents. Based on this information, this allegation is UNSUBSTANTIATED.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No citations were issued today. Exit meeting conducted.

A copy of this report has been provided to facility.