Complaint Investigation Report

Facility did not administer medication to resident.

The department conducted facility observations, record review and interviews with staff and residents to investigate this complaint allegation. During interviews, it has been revealed that the facility did dispense all resident’s medications on time and administered on time. Records reviewed for May and June 2023, for all residents, it has been discovered that the facility kept a proper log for all medications in the centrally stored medication log per physician’s orders and documented in MAR without any errors. Based on this information, this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview with Administrator. Copy of the report provided to facility.