Senior Care Records.

Complaint Investigation Report

Telecare Herald House, Herald05/09/2025Licence 342700494

Census4
Date signed05/09/2025 01:06:54 PM
The inspector’s account

On December 5, 2024, R1 made another sudden accusation against a different staff member, S2, claiming S2 worked at R1’s former home, which was found to be untrue . When the investigation Officer interviewed R1, R1 admitted that R1 wasn’t forced to do anything and even said R1 had agreed to the request of sexual act in exchange for snacks.

Even though the SC believed R1 might be telling the truth, partly because R1 said R1 didn’t want to get the person in trouble, interviews with other staff and residents showed no problems with S1’s behavior. The Program Administrator also said there had been no past issues with S1, and S1 denied the accusations.

In conclusion, because of R1’s inconsistent stories, R1’s history of making things up, the lack of supporting evidence, and no similar concerns from others, the allegation against S1 could not be confirmed. Therefore, this allegation that staff member sexually abused a resident in care was UNSUBSTANTIATED.

A finding that is unsubstantiated means that although the allegation may have happened the preponderance of evidence does not prove it.

No deficiencies were cited as a result of this visit. An exit interview was conducted, and a copy of this report and appeal rights were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction