Complaint Investigation Report

LPA learned from interviews that staff members (S3 and S4) were reviewing video footage to ensure that all staff were wearing their masks and utilizing their PPE as directed. Both S3 and S4 stated that they saw 2 employees not wearing their masks as directed. S3 informed this LPA that those employees were coached and counseled on the importance of following infection control protocols.

In addition, when this LPA conducted her visit on 11/14/24, she also observed a staff member (S5) on the first floor not wearing a mask.

The standard for the preponderance of evidence has been met and the Department finds the allegation,

"Staff are not following infection control protocols," to be SUBSTANTIATED. This deficiency has been cited on the LIC 9099D page.

According to the California Code of Regulations, Title 22, no other deficiencies were observed or cited during today's visit. A copy of this report was provided and an exit interview was conducted with Alfredo Cruz.