Complaint Investigation Report

The department could not corroborate the allegations regarding the cleanliness of R1's bathroom. LPA Gould made an unannounced inspection on 7/6/23 and conducted a tour of the facility to ensure health and safety of residents and observed the resident's bedroom and bathroom to be clean and well maintained. Interviews with housekeepers at the facility did not reveal any pattern or documentation of the bathroom being dirty. The department could not obtain any evidence to support the facility not being clean, sanitary and in an odorless condition.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegation of Physical Plant is unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed.

There are no deficiencies noted or cited per California Code Regulation, TITLE 22.

Exit interview was conducted with the facility staff. Appeal Rights were issued, and a copy of this report was left at the facility.