Complaint Investigation Report

On 11/16/23, LPA interviewed Resident 1 (R1). R1 did not want to speak about what happened to R1's eye. R1 stated if LPA wanted to discuss R1's eye, the information that was told to LPA is not true.

LPA interviewed an outside agency. Based on the interview, the facility sent notification of the incident via a Shared Information Report. LPA observed R1's face on 11/16/23. LPA observed discolored skin located under R1's eye, which matched the description on a Shared Information Report.

Based on interviews with staff, all staff interviews denied any staff hitting any residents in care.

LPA observed the facility on 12/05/23. Facility staff showed LPA the different pads that staff utilize to ensure residents or staff do not get hurt in the event the resident is expressing harmful behaviors. LPA obtained pictures for reference.

Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, no deficiencies cited. Exit interview was held and a copy of report was left at the facility.