Complaint Investigation Report

LPA Valerio interviewed three (3) residents. Based on interviews with the three residents, 0 out of 3 interviews indicated that staff yell at the residents. Residents did not indicate that they observed staff yelling at residents.

LPA Valerio interviewed S1. S1 reported that staff do not yell at residents; however, there are some staff members who speak loudly, more so than other staff. S1 clarified that statement by stating that some staff do not have a soft spoken voice. S1 stated when they speak to residents, they are professional.

Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - no deficiencies cited. An exit interview was held, and a copy of report was left at the facility.