Complaint Investigation Report
The staff manager also explained that some clients choose to wear clothing inappropriate for the weather or season and when this occurs staff tries to encourage the resident to change clothing.
6 of 7 clients interviewed stated they have no concerns regarding grooming and that services provided are adequate.
LPA Jensen observed signs on resident bedroom doors specifying the shower schedule for the occupants of that room.
Based on the interviews conducted with staff and residents as well as postings observed on resident doors the allegation of staff did not properly groom a resident while in care is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.
No citations are being issued. An exit interview was conducted and a copy of this report, appeal rights and LIC 811 were given.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction