Complaint Investigation Report

Interviews conducted indicated that all call button systems are operational in the home. Staff demonstrated how the call light system works within the home, pressing the buttons and showing how the detection system works in each room. Observations indicated that call light button system is operational. Residents either have a button or monitors to detect movement within the room. Staff are then alerted of the room via an audible system heard anywhere in the home. Staff then respond to the correct room in a timely manner. Therefore, the allegation facility call light system inoperable is unfounded.

Facility failed to meet resident's incontinence needs.

Interviews conducted indicated that residents are changed every 3-4 hours or sooner if needed. Staff also assist residents to the toilet if they are able to use it. Staff continue to monitor for signs of redness or rashes from the depends and will address as necessary. Residents are able to verbalize when they need to be changed. Observations indicated that restrooms are accessible for residents in care. Staff are also changing as needed. Therefore, the allegation facility failed to meet resident’s incontinence needs is unfounded.

Staff do not treat resident's with dignity or respect.

Interviews conducted with R1 and R2 indicated that they feel that they are treated with dignity. Staff assist with their daily needs. Staff indicated that residents are treated with dignity and respect. Staff are willing to assist with anything the resident needs. Observations indicated that staff are assisting residents in care with dignity and respect. Staff take their time with each resident and ensure that they are comfortable. Records reviewed indicated that staff have received training on resident care and treating residents with dignity and respect. Therefore, the allegation staff do not treat resident’s with dignity or respect is unfounded.

Resident's personal belongings are inaccessible.

Interviews conducted indicated that each resident’s belongings are available to the resident at any time. Staff will assist residents when they are unable to reach their belongings or need items like shampoo or soap. Observations indicated that resident’s personal belongings are within reach. Some personal items like soap and shampoo are stored in a locked cabinet for safety. Each resident has their own items in their room all at an accessible level of reach. Therefore, the allegation resident’s personal belonging are inaccessible is unfounded.

Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.