Complaint Investigation Report

344700061-4-25-2024-47-HC-WSCT-D4SMX8-20240429095932

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/21/2023 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20230621140015

PNV SENIOR CARE LLC DBA AMADA SENIOR CARE

Home Care Organization is working unregistered home care aides.

Home Care Organization is working home care aides with below the required amount of training hours.

Home Care Organization is working home care aides with no or outdated TB testing.

On 1/25/2024 Home Care Services Analysts (HCSAs), Ramsey Chimienti and Todd Borcher, conducted a complaint visit and met with Designee, Anjuli Dewees. Ms. Dewees assisted the HCSAs during the visit and provided various documentation upon request.

HCSAs Chimienti and Borcher reviewed personnel documentation including payroll and personnel files which demonstrated all Home Care Aides (HCAs) were cleared on the Home Care Aide Registry prior to working with clients, the documented training hours for HCAs met licensing requirements and HCAs had a current Tuberculosis clearance on file.

The Analysts concluded that there was not conclusive evidence to substantiate the above allegations. The analysts delivered the findings to both Naveen and Anjuli. Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be unsubstantiated. An exit interview was conducted, and the licensing reports and appeal rights were provided to the licensee and designee.