Complaint Investigation Report

Resident’s Representative’s request for assistance for resident in care were not responded to in a timely manner.

An investigation has been conducted regarding the allegation above. It was noted during interviews that Witness 1 (W1) was visiting R1 at the facility and noticed feces on the toilet seat. W1 asked staff members to clean R1’s bathroom however, staff did not clean the bathroom until a couple days later therefore the allegation is substantiated. Based on the departments observations, interviews conducted, and record(s) reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is/are found to be SUBSTANTIATED. California Code of regulations are being cited on the attached LIC9099D.

Facility does not have sufficient staff to meet the needs of the residents in care.

An investigation has been conducted in the allegation above. Review of documents and staff schedules indicate there are enough staff in numbers to meet the needs of the residents in care however, staff stated they were not properly trained to answer immediate requests of residents. Although the facility has sufficient staff in numbers, the facility staff are not sufficient and competent to perform necessary duties due to a lack of training therefore the allegation is substantiated. Based on the departments observations, interviews conducted, and record(s) reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is/are found to be SUBSTANTIATED. California Code of regulations are being cited on the attached LIC9099D.

Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents. Appeal rights were provided.