Complaint Investigation Report

LPA obtained food delivery service invoices from the facility that indicated food was delivered on March 4, 2026, March 11, 2026, March 25, 2026, April 1, 2026, April 2, 2026, April 8, 2026, April 13, 2026, April 15, 2026, April 16, 2026, and April 22, 2026. During facility visits on April 23, 2026 and June 18, 2026, LPA observed the facility to have the required two-day perishable and seven-day nonperishable food supply on hand. LPA also observed a variety of food options for residents. LPA obtained facility food menus dated March 22, 2026-April 25, 2026. According to the weekly food menus, the facility offers a variety of food options for residents for breakfast, lunch, and dinner. Interviews with staff indicated that, if residents are still hungry during mealtime, residents are offered more food. Interviews with staff also indicated that they provide snacks to residents throughout the day. Interviews with residents (R1, R2, R3, and R4) indicated that they are getting plenty of food to eat. Interviews with residents indicated that there are a variety of food options and that snacks are provided as well.

Interviews with staff (S1, S2, and S3) indicated that they have never witnessed staff treating residents with a lack of dignity or respect. Interviews with R1, R2, R3, and R4 indicated that staff treat them well. Interviews with residents indicated that they are being treated with dignity and respect by staff at the care home.

Based on interviews conducted, documentation obtained, and observations, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.