Complaint Investigation Report

347005467-7-28-2022-25-AS-TORZ-CH5NDD-20220809102210

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/04/2022 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 25-AS-20220304121236

Facility staff failed to meet resident's showering needs.

Licensing Program Analyst (LPA) Lavinia Muscan and Licensing Program Manager (LPM), Laura Munoz , arrived at the facility unannounced on 07/28/2022 to deliver complaint findings for the allegation(s) listed above. LPA and LPM conducted COVID-19 Precautionary prescreening, and wore surgical masks while at facility. LPA and LPM were screened by Front Desk.

ALLEGATION: Facility staff failed to meet resident's showering needs

On 12/21/21, the hot water boiler went out. The facility did not have hot water for approximately 4 hours and was repaired on 12/21/21. Although the facility fixed the hot water within a reasobnable amount of time, there is a lack of information as to whether residents showering needs were met. This agency has investigated the above listed allegation(s). Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore, we have found the allegation(s) to be UNSUBSTANTIATED.

No deficiencies are cited as a result of this complaint.

Exit interview and copy of report provided to Kristine Clawson, Administrator.