Complaint Investigation Report

both like the home and care provided to them . They also have never witnessed others mistreated at the home. LPA attempted to contact home health hospice staff familiar with R1’s care and information was not provided. The staff (S1) alleged to have conducted inappropriate actions resigned before they were able to be extensively interviewed, however, S1 denied any knowledge of residents mistreated at the facility when speaking with LPA on 11/23/21. The resident alleged to have been mistreated passed away at another care home before they were interviewed.

Therefore, the preponderance of evidence is not met and all allegations are unsubstantiated.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.