Complaint Investigation Report

345002871-7-15-2025-59-AS-KHOS-DK4JDC-20250731065718

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/14/2025 and conducted by Evaluator Michael Hood

COMPLAINT CONTROL NUMBER: 59-AS-20250714125954

Licensing Program Analyst (LPA) Michael Hood arrived at the facility and met with caregiver, Jan Cordray, to open a complaint into the allegation listed above. LPA spoke with Licensee/Administrator, Tisa Cadway, via telephone call, who gave permission to have Caregiver sign report. LPA conducted an inspection of the care home. LPA observed the interior of the home to be 70 degrees F. LPA observed termostat set to 70 degrees F. LPA observed temperature outside to be 84 degrees F. LPA observed cold air coming from vents in all rooms of the care home. LPA observed air conditioner to be operational in the facility. Licensee stated that air conditioner is serviced once every year and filter was replaced last month. Licensee agrees to ensure that all rooms are cooled in accordance with Title 22. Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted. A copy of the report provided. Signature on these forms acknowledges receipt of these documents.