Complaint Investigation Report
345002861-6-9-2023-25-AS-LMUZ-CSQMU6-20230612095433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
SACRAMENTO NORTH ASC , 2525 NATOMAS PARK DR STE 270
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/30/2022 and conducted by Evaluator DeAnna Williams-Lyons
COMPLAINT CONTROL NUMBER: 25-AS-20221130100105
Staff did not treat resident with dignity.
On June 9, 2023, Licensing Program Analyst (LPA) DeAnna Williams-Lyons arrived unannounced to deliver findings for complaint # 25-AS-20221130100105. LPA met with Michellw Wood, and explained the reason for the visit. On December 9, 2022, the department received a complaint alleging staff harassed resident and resident was not treated with dignity and respect. LPA reviewed facility documents and Office Coordinatorviewed 2 staff and the regional manager.
Regarding the allegation that staff harassed resident, LPA was not able to interview resident due to mental defect, however,LPA interviewed both staff. It was determined that staff did not harassed resident. Interviews and documents reviewed concluded that 2 staff worked the NOC shift that morning, and based on both interviews with both staff, LPA was not able to determine if staff did or did not treated resident with dignity or respect. Both allegations are UNSUBSTANSIATED.
No citations were issued. A copy of this report was given to Michelle.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction