Complaint Investigation Report

Staff then immediately notified administrator Ma Theresa Mata. The administrator contacted the manager at the day program, which stated they did not notice any discoloration while R1 was at Day Program.

According to an interview with Staff 1 (S1), S1 reported that the transportation company reported that they did not observe anything unusual with R1 that day.

According to an interview with Staff 3 (S3) and Staff 4 (S4), they did not observe any physical abuse towards R1 nor have they ever used restraints on any of the residents.

LPA Valerio attempted to interview residents in care; however, due to communication barriers, the interviews were deemed unsuccessful.

Due to the above noted information, although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, no deficiencies are being cited. An exit interview was held and a copy of report was left at the facility with Administrator Ma Theresa Mata.