Complaint Investigation Report

There were 3 residents present at the time of the visit, . LPA Jensen interviewed 3 of 3 residents. There were 3 staff present, LPA Jensen interviewed 3 of 3 staff in person. LPA Jensen also interviewed 2 staff members by telephone.

5 of 5 staff members gave consistent accounts of how medication refusals are handled. All staff members interviewed denied ever having forced or coerced a resident in to taking medications. All staff denied ever having seen or heard of another staff member forcing or coercing a resident to take medications. The procedure described by staff for residents refusing medication is to wait and try administering the medication at a later time but within the hour. If the resident continues to refuse the medication to circle initials on the MAR and notify house manager or licensee. The medication then gets destroyed.

The medication destruction record reviewed was consistent with the timing of the complaint. Medication refusals were observed to be documented in the MARS and were consistent with staff accounts.

Interviews with residents produced no evidence to support that medication was forced on a resident at any time.

Based on interviews conducted and records reviewed this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not support the incident occurred.

No deficiencies are being cited during the course of this visit.

An exit interview was conducted and a copy of this report along with appeal rights was given to the Licensee.