Complaint Investigation Report

Per review of R1’s Daily Activity Log for June through September 2023, facility offers and has available various activities daily for R1 and other residents based on preferences which include but are not limited to: iPad, puzzles, sporting activities, board games, computer games, arts and crafts, watering plants, walking or stretching exercises, meal preparations, shopping, piano, gardening, chores, sporting events, using massage chair, and doing chores. Additionally, outside activities offered include trips to Zoo, bowling, and library. Staffing initials in the log indicate whether R1 completed the activity or refused the offered activity. In June 2023, 18 activities were offered daily to R1, in which R1 refused a total of 55 times throughout the month. In July 2023, 17 activities were offered daily to R1, in which R1 refused a total of 39 times. In August of 2023, 22 activities were offered daily to R1 in which R1 refused a total of 41 times. In September of 2023, 22 activities have been offered to R1 as of 9-13-23, in which R1 has refused a total of 21 times. On-going care notes reviewed for the months of June 2023 through September 2023 indicate a consistency in R1's preferences which include IPAD use, music, neighborhood walks, arts and crafts, gardening and movies. Notes further indicate R1's usual preferences are IPAD use.

Furthermore, during a facility observation on 7-26-23 and 9-13-23, LPAs observed R1 using iPad and staff offering alternative activities such as drawing, board games, and exercise. In addition, on 7-26-23 and 9-13-23 LPAs observed evidence of activities including displays of arts and crafts on the wall in the activity area, as well as in residents’ bedrooms. In the activity area of the facility, LPAs also observed arts and crafts supplies including paints and brushes, as well as various activities for residents to use including puzzles, coloring books, and other tabletop activities. Photographs submitted by administrator were reviewed which indicated a birthday party for R1 at facility on 9-10-23.

Staff interviews, including the Administrator, revealed there are sufficient activities available for residents. The staff members advised that the facility has activities such as coloring, TV, music, outside walks, exercising, and other outside activities such as trips to library, zoo, and bowling. Interviews further revealed that R1 refuses often and prefers own leisure time and IPAD use. Interviews additionally revealed that additional residents living in the home participate in activities regularly.