Complaint Investigation Report

344700054-5-14-2024-47-HC-WSCT-D5QM74-20240529092052

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/22/2024 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20240422162502

1. Home Care Aide did not have a criminal record clearance prior to caring for clients.

2. Home Care Aides are not registered on the Home Care Aide Registry prior to caring for clients.

Associate Governmental Program Analyst (AGPA) Megan Vigil, arrived at the location of Nurse Next Door regarding the above complaint allegation.

AGPA Vigil identified herself and was greeted by Licensee, Karian Samran. Karian acknowledged there were home care aides (HCAs) that did not have an eligible/cleared status. Licensee removed all HCAs from providing services prior to the complaint. It is determined that all HCA registry statuses are cleared and eligible.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. An exit interview was conducted. A copy of the reports, deficiencies, and appeal rights were provided.