Complaint Investigation Report

A staff member (S4) claimed to have conducted a second reassessment on January 1, 2024 with R1’s RP present. LPA Moleski asked Swearingen for a copy of this second reassessment and written notifications sent regarding any increased care costs. Swearingen was unable to provide any such documentation in response to this request. Swearingen reached out multiple times requesting documentation from the prior management company in order to respond to LPA Moleski’s requests, but did not receive documentation to provide to LPA Moleski as described above.

The department has determined the following as it relates to the allegation that staff did not provide sufficient notice of rate increase:

Based on interviews and record review, sufficient written notice was not provided to R1’s RP after care costs were increased. Therefore, the above allegation is SUBSTANTIATED. A finding that the complaint allegation is substantiated means that the allegation is valid because the preponderance of evidence standard has been met.

This facility is hereby cited per HSC Section 1569.657(a). An exit interview was held with Swearingen. A copy of this report and appeal rights were left with Swearingen.