Complaint Investigation Report

347005512-10-15-2021-27-AS-SRIN-C7WV8J-20211018161245

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/30/2021 and conducted by Evaluator Tirzah Hubbard

COMPLAINT CONTROL NUMBER: 27-AS-20210730151636

ELK GROVE PARK ASST. LVG AND MEMORY CARE COMMUNITY

Management did not notify the resident representative about the change in rent.

Mangement is not adhering to the admission agreement.

Licensing Program Analysts (LPA) TIrzah Hubbard conducted an Unannounced complaint visit on 08-10-21 and was met by the Business Office Manager to discuss the findings of the complaint.

The purpose of this visit was to complete this complaint investigation and deliver the findings to this facility.

Based on interviews and information gathered during the course of this investigation, it was revealed that this facility maintained lease agreement guidelines for persons in care. Based on an interview with Regional Officer and Business Manager it was learned the Manager did adhere to the agreement and fees due were accurate. In addition, interviews conducted with staff concluded that the facility applied the incentive and did not charge persons in care initial fees that were not agreed upon.

The preponderance of evidence standards has not been met. Therefore, the allegation was deemed to be UNFOUNDED.