Complaint Investigation Report

344700040-10-1-2025-47-HC-WSCT-DMUN4B-20251027100738

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/27/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20250827120757

The Home Care Organization provided medical services outside the scope of their license. Specifically, staff have been directed to perform non-allowable tasks, including G-tube feeding, catheter care and administering medication to clients.

Home Care Services Branch (HCSB), Enforcement Analyst (EA), Megan Vigil arrived at the location of the Home Care Organization (HCO) for the purpose of conducting a complaint investigation.

EA was greeted by Licensees Ken and Carrie Ballard. During the investigation, EA interviewed the complainant, HCO personnel, and other relevant parties. Based on these interviews, it was determined that Home Care Aides (HCAs) were administering medication, providing G-tube feedings, and performing catheter care. Although Ken and Carrie Ballard denied knowledge of these services, evidence obtained during the investigation contradicted their statements.

Based on observations, interviews, and record review, the preponderance of evidence standard has been met. Therefore, the allegation is substantiated. An exit interview was conducted, and the 9099 and 9099D reports, along with appeal rights, were provided to the Licensee.