Complaint Investigation Report

344700040-2-4-2025-47-HC-WSCT-DEJT62-20250307132623

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/03/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20250103125835

HCO did not ensure that staff are being properly trained.

Home Care Services Branch (HCSB), Enforcement Analyst (EA), Megan Vigil met with Carrie Ballard, Licensee of Home Care Organization (HCO) for the purpose of a complaint investigation.

EA, Vigil conducted interviews, inspected personnel files, and reviewed the relevant facts and findings through observation. Discrepancies were found related to the documentation provided from the personnel files.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. An exit interview was conducted. The 9099 and 9099D reports and appeal rights were provided.