Complaint Investigation Report

344700040-6-3-2024-47-HC-WSCT-D5WSLQ-20240604135840

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/21/2024 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20240221110254

Home Care Aides are not approved on the Home Care Aide Registry

Home Care Aides do not have a fingerprint clearance or exemption.

Home Care Aides have not completed the required training hours.

Home Care Services Branch (HCSB) Associate Government Program Analyst (AGPA) Megan Vigil arrived at the business office of Golden Years In-Home Senior Care to discuss the above complaint allegation.

AGPA Vigil was greeted by Licensee, Ken Ballard. Ballard provided AGPA Vigil a copy of current payroll, staff files and a staff schedule for review. Upon completion of the review, AGPA Vigil learned staff were not registered on the HCA Registry and worked with clients in care.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Health and Safety deficiencies cited on the attached reports and appeal rights provided.