Complaint Investigation Report

Moreover, 5 out of 7 interviewees reported residents' clothing have been lost or misplaced due to staff not returning clothes to the correct resident after being washed by facility staff. The facility did not safeguard residents' clothing, and did not provide adequate laundry service.

As a result of this investigation, the Department finds the allegations above to be SUBSTANTIATED. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations.

An exit interview was conducted with Mary Keaton, a copy of this report, LIC 9099-D, and appeal rights were provided.