Complaint Investigation Report

342700886-12-13-2022-27-AS-CACL-CMCQJL-20221222111255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/09/2022 and conducted by Evaluator Tung Truong

COMPLAINT CONTROL NUMBER: 27-AS-20221109131622

GARDENS AT LAGUNA SPRINGS MEMORY CARE, THE

Resident is being overmedicated with Norco and Morphine

On 12/13/22, Licensing Program Analyst (LPA) Tung Truong conducted an unannounced visit to this facility to deliver the complaint findings. LPA met with Administrator Guadalupe Ramirez and explained the purpose of today’s visit.

Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on the investigation, it was learned that resident (R1) is on hospice. It was observed that the facility was following Bristol Hospice's orders to provide R1 Norco 1 tablets orally 3 times a day for pain and morphine as needed.

As a result of this investigation, LPA finds the allegation above to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or was without a reasonable basis.

Exit interview was conducted with Administrator Guadalupe Ramirez and a copy of the report was provided.