Complaint Investigation Report

342701489-8-15-2025-27-AS-LRIS-DKKQ7G-20250815115507

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/07/2025 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20250407115421

Staff member yells at resident(s) in care.

This amendment was made on 08/12/2025 to correct the name of the licensee LPA met with.

On 04/16/2025, Licensing Program Analyst, Renee Campbell arrived to the facility unannounced regarding a new complaint. LPA Campbell met Admin Beatrice Clark & explained the purpose of the visit.

Regarding the allegation that staff members yell at residents in care, after interviewing X2 and X3, there were no reports that staff yelled at residents other than to be heard. No staff are reported to have shouted at residents in an abusive disrespectful manner.

Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED.