Complaint Investigation Report

347001715-11-3-2021-27-AS-KHOS-C8LPN5-20211109102722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/28/2021 and conducted by Evaluator Mohamed Filouane

COMPLAINT CONTROL NUMBER: 27-AS-20211028152847

Residents medications are mishandled while in care.

On 11/03/21, Licensing Program Analyst (LPA) Mohamed Filouane, conducted a 10-day complaint on-site inspection. LPA entered the facility and had his temperature taken and answered a COVID-19 questionnaire by a staff member, following the facility's health and safety procedures. LPA Filouane then met with staff member Angela Bershell, explained the purpose of the visit, reviewed medication logs, interviewed residents and staff, then delivered the findings of the investigation.

During the investigation, LPA Filouane reviewed medication logs, interviewed the Administrator, and interviewed residents and staff regarding the allegation of medications being mishandled while in care. The Administrator denied this allegation. The Administrator stated residents take their medication in the presence of a staff member. The staff member denied this allegation during the interview with LPA. The staff member stated each resident is observed to confirm their medication has been taken. Medication log review revealed no missed days or times of medication distribution. In interviews with the LPA, residents denied the allegation, as well. After review, this allegation is unfounded.

At approximately 1:45 PM, Administrator Michelle Macias arrived at the facility.

The Department has investigated the complaint. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis.

Exit interview conducted with the Administrator. The Administrator was given a signed copy of this report.