Complaint Investigation Report

LPAs interviewed a Family Member (FM). FM stated that there have been no reports of any items missing from their loved one's room. FM stated that housekeeping comes to the room once per week and staff check on the resident daily. LPAs interviewed 7 residents. 3 out of 7 resident interviews were deemed unsuccessful. Out of the 4 resident interviews deemed successful, 3 out of 4 residents did not have any concerns with staff stealing resident belongings. One resident stated they have heard about other resident's belongings being taken but have not personally experienced it. Another resident stated that there have been a few instances where small items have been missing and then magically reappeared when the resident asked management about the items.

During the investigation, LPAs obtained copies of the Resident Theft and Loss Record. Records show that there have been 3 reports filed in the last 3 months. Records were obtained for reference.

Based on all the information collected by the Department, there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held, and a copy of report was provided.