Complaint Investigation Report

9099C-1.. The Pre-Appraisal completed on January, 31, 2025, notes (R1) is ambulatory, is independent with transferring and toileting, needs stand-by assistance with bathing/dressing and medications, and needs daily monitoring due to behaviors.

Allegation: Staff not treating resident with respect. The allegation states (R1) feels like the Administrator “belittles” and “degrades” them, and does not respect them

The Care Conference notes, dated May 6, 2025, note that during the discussion, (R1) expressed that they “felt the Administrator was speaking negatively about them and asked if he had anything positive to say”. The notes say the Administrator replied that “it was not personal but that Oakwood Meadows now only accepts residents with RH services” and (R1’s) change in RH status makes them no longer eligible for their program”, and confirmed “RH is now a facility requirement and claimed (R1) was not receiving services consistently, which prompted disenrollment” from the program.

A social worker stated that the Administrator “can come off a bit harsh- the way he talks"; he “tried to be as respectful as possible, but it's his personality that he is a little intimidating and would address (R1) like "you have this problem" as if talking to a child.

The Ombudsman stated to LPA on May 19, 2025 that he "did not observe the Administrator to be condescending or rude to (R1) and (R1) could not provide an example when asked".

The Administrator stated via email on May 13, 2025 that (R1’s) “demands are extreme and constant though our responses to their demands are immediate and consistent”.

Based on information obtained, LPA finds this allegation to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.