Complaint Investigation Report

9099C-1.. Allegation: Staff are abusing resident in care. Complaint alleges that the Administrator and another staff are abusing resident (R1) because resident he doesn't have sufficient funds to pay for all of the amenities he needs.

The Administrator and caregiver stated there is no abuse of any kind towards resident (R1) or any other resident. LPA observed R1 to be resting in his room and unable to express his words. The Ombudsman also tried to communicate with R1 on 7/31/23, and the resident was unable to verbally communicate or in writing. The Administrator stated that resident was recently admitted to hospice. LPA confirmed this information with the hospice binder. LPA did not observe any bruising or other signs of abuse on R1. LPA observed a hospice nurse arrive to check on R1 during the inspection at approximately 3:00 pm.

All (3) residents who were interviewed indicated they enjoy living at the facility, and staff is always kind and helpful to them and there is no abuse. LPA did not observe any bruising or other signs of abuse on the other (5) residents.

Based on information obtained, LPA finds the allegation to be UNFOUNDED- meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Allegation: Staff are not background cleared to care and supervise residents in care. Complaint alleges that the facility hires staff that are not authorized to work in the facility and do not have a background clearance. There is a specific staff mentioned (S1).

The Administrator stated that S1 last worked at her related facility, through last week, and is no longer employed by her. Administrator indicated that S1 was not illegal but did not have fingerprint clearance.

LPA reviewed staff clearance with the Administrator and caregiver and obtained an updated LIC500 during today's inspection. LPA observed that the Administrator and (3) staff (S2, S3 and S4) are fingerprint cleared and S3 is associated. Administrator and caregiver stated there were glitches in the Department's background clearance on-line system where attempts were made to associate S2 and S4. Administrator to ensure that all staff are associated as soon as possible and any new staff are fingerprint cleared.

Because S1 was not associated to this facility, LPA finds the allegation to be UNFOUNDED- meaning that the allegation was false, could not have happened and/or is without a reasonable basis.