Complaint Investigation Report

9099C-1.. Allegation: Staff are mistreating a resident while in care. The allegation states that staff do not treat (C1) well and (C1) does not wish to live at the care home.

One staff (S2) stated"all staff are treating residents well" when asked if any staff mistreat clients. Client (C1) initially told LPA that staff treat them well and they feel safe living at the care home. A second client stated she is "treated very well" and commented "I treat everyone with respect and staff treat all residents very well". A third client was interviewed but was not able to respond verbally or by pointing to a facial expression for an answer.

The Co-Administrator stated that staff treat residents well but recently, a prior staff, (S2), "grabbed (C1’s) arm to take (C1) to the shower" after (C1) had an accident and told (C1) "to hurry up". The Co-Administrator explained that (S2) quit after the police came out, on 12/6/24 (evening) and talked to (C1) and told (S2) they could not work while the investigation was ongoing. (S2) called two days later and quit, stating they found another part-time job at another care home, confirming (S2) worked part time at this facility also.

On 1/21/25, LPA spoke to the Administrator of another care home who confirmed that (S2) only worked there for (3) days before quitting, stating they were not going to work there anymore due to a concern being looked into at a facility they previously worked for.

LPA attempted to contact (S2) two times by phone, in January 2025, and did not receive a return call. The Co-Administrator confirmed (S2's) full name and that (S2’s) name is pronounced slightly differently by (C1)

Later during the same inspection on 12/13/24, (C1) told LPA she did not like (S1's) attitude, stating (S1) was "too bossy and told me to hurry up". LW commented, "I don't like being rushed". (C1) stated she liked each of the other staff, expressing positive comments about them.

Based on information obtained during the investigation, the Department find the allegation to be SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Per California Code of Regulations, Title 22, Division 6, Chapter 8, the following (1) citation is issued on the 9099-D page.

Exit interview with Co-Administrator. Copy of report and appeal rights provided.