Complaint Investigation Report

347003628-8-5-2024-59-AS-MSEY-D7WNVC-20240807104742

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/31/2024 and conducted by Evaluator Sabrina Calzada

COMPLAINT CONTROL NUMBER: 59-AS-20240731092005

Staff handled resident in a rough manner while in care.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to open a complaint received on 7/31/24. LPA met with staff, Shelly McLeod, introduced herself and stated the reason for today's inspection. Staff contacted the Administrator, Florica Sotea, by phone to inform of LPA's presence in the facility.

LPA spoke to the Administrator, Florica, by phone, and confirmed that resident, who is the subject of this complaint, never lived at this care home, and she is not familiar with this individual. The caregiver also stated to LPA she is not familiar with this resident, as she returned to working at the care home on 8/4/24. LPA was given the names of the (5) residents currently residing at the care home. The Administrator arrived at the facility at 1:15 pm.

Based on information obtained, LPA finds the allegation to be UNFOUNDED- meaning that the allegation was false, could not have happened and/or is without reasonable basis.