Complaint Investigation Report

9099C(1). .Allegation: Resident sustained an unexplained bruise while in care.

Complaint alleges that staff mistreats her and was observed to have a bruise on her face.

Staff (S1) stated on 1/27/23 that resident (R1) did not have a bruise when she moved to the facility in December 2022 and has been trying to get used to using a wheelchair, and has bruising on her arm because of this. A second staff (S2) stated that she has not observed R1 to have any bruises on the face but only on her wrist area, stating "her arms are sensitive" as with all of the residents. Two (2) residents stated they have not observed any bruising unless the resident did it to themselves, stating "some of us bump our hands or wrists".

LPA Parks did not observe any bruise or marking's on resident's cheeks on 1/27/23. LPA Calzada did not observe any bruise or marking on resident’s face on 2/10/23 or on 3/2/23.

Resident’s family member stated “there is no truth to any bruising" by staff and both S1 and S2 are "very professional every time" he has visited. Complaint indicated that R1 was observed to have a bruise on her face on/around 1/19/23.

Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED- although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation: Staff scratched resident while in care.

Complaint alleges that staff scratched resident's face.

Resident stated to LPA on 1-27-23 that she was grabbed by her cheek by staff not that long ago; however, LPA did not observe any bruising on resident's face.