Complaint Investigation Report

Interview with client (C1) indicated that staff (S2) blew smoke in their face, and they are upset with S2. C1 indicated that S2 told C1 that they were in their space and then blew smoke in C1's face. C1 indicated that they are upset with the Administrator for not getting back to them regarding their concerns. Interview with client (C2) indicated that they have never witnessed staff smoking in the care home. C2 indicated that the staff who do smoke go to the corner away from the care home. C2 indicated that all the staff are nice to the clients in care and none of the staff are rude.

Interviews with staff (S1, S2, & S3) indicated that the staff who smoke will go outside away from the facility during their breaks to smoke. Interviews with S2 and S3 indicated that there is no smoking in the care home. Interviews with S1 and S2 indicated that, when C1 is having behaviors, they will follow staff continuing the behavior. Interviews with S1 and S2 indicated that, on the day in question, C1 was having a behavior and followed S2 outside while they were on their break smoking. S2 indicated that there was a breeze outside and the smoke unintentionally blew toward C1. Interview with S1 indicated that S2 was already on their break when C1 went outside to talk to S2. Interviews with S1, S2, and S3 indicated that they have never witnessed staff speaking inappropriately to clients in care. S3 indicated that all staff treat clients with dignity.

Based on interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited during this visit.

Exit interview conducted. A copy of the report was provided.