Complaint Investigation Report

LPA conducted staff interviews regarding the allegations. LPA learned the following: On May 15, 2026, R1 told their daughter that they fell earlier in the day but were able to get themselves back in bed. Staff working that day were interviewed and stated that R1 never fell nor found on the floor. LPA reviewed R1’s file which did not show any documentation of a fall. R1 is diagnosed with Dementia. According to R1’s care plan, they experience occasional episodes of hallucination/delusion. Additionally, R1 needs moderate assistance from staff for mobility, escorts, transferring and extensive assistance for bathing, grooming, dressing, and toileting.

Based on information obtained during the investigation, LPA finds the allegations to be UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview. A copy of this report was provided to the facility.