Complaint Investigation Report

9099C(2).. Allegation: Facility staff are abusing residents. Complaint alleges that staff are abusing residents with no specific details provided.

All staff interviewed stated that no staff has ever been observed to abuse any resident and that all staff are doing a great job in providing care and supervision to residents. Administrator stated there is absolutely no abuse of any kind at the facility, and there has never been an abuse complaint since the business has operated over (20) years. One staff stated that residents have lived at the facility for at least one year and families are very happy with the care being provided.

Based on information obtained, LPA finds the allegation to be UNFOUNDED- means that the allegation is false, could not have happened, and/or is without a reasonable basis.

All allegations were determined to be unfounded.

There are no deficiencies cited and the complaint is being dismissed.

Exit interview. Copy of report provided to Administrator.