Complaint Investigation Report

9099A-C1... The Administrator stated (R1’s) POA called (R1) a second time, on 5/11/23, during dinner, while (R1) was eating/chewing and so he answered the phone for (R1) and told (R1) the POA that (R1) was eating chicken. The Administrator confirmed that (R1) was served pizza for lunch and chicken with salad for dinner on 5/11/23.

Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED- A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation: Staff did not provide nutritious meals to resident in care .

Complaint alleges that (R1) was admitted to hospital because the facility was not giving (R1) his medication and he was feeding him improperly.

Primary staff (S1) confirmed that (R1) did have a "special diet" that included "less bread" and less potato and rice, stating "once a week we would give him frozen pizza"- usually on Thursdays when the Administrator is here. (S1) confirmed the facility serves a "routine menu" which includes serving oatmeal twice weekly on Wednesdays and Saturdays and cold cereal on Tuesdays and Fridays.

The Administrator also confirmed that (R1) had a "special diet" and staff would serve meals with "low carbs and usually less bread and carbs" due to (R1’s) diagnosis of Diabetes. The Physician’s Report, dated 3/3/23, indicates that (R1) needs a special diet consisting of low carbs. The Administrator confirmed that he served (R1) pizza on Thursday, 5/11/23, which was the scheduled lunch meal that day. The Administrator stated that he picked up medication refills, in person, at the pharmacy on 5/9/23 and medication was administered as scheduled following picking up the medications.

LPA observed fresh produce on hand on 9/8/23.

Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED- A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.