Complaint Investigation Report

Allegation: Licensee is not ensuring facility kitchen is kept clean. – Unfounded.

The Department received an interview statement from the complainant indicating that the facility’s kitchen was in disrepair. ED and upper management asked kitchen staff to produce food in an unsafe environment. The Department conducted interviews and received statements from a total of four (4) facility staff. It was discovered the kitchen was in disrepair on 10/09/2023 at approximately 8:30 PM. Interview statement received from staff (S1) indicated that kitchen staff was done prepping/cooking the food for residents in care before the kitchen was in disrepair. Interview statement received from S2 indicated, staff would clean kitchen twice a day from 2 PM and 7 PM. The floors are mopped and swept once a day. Interview statement received from S3 indicated kitchen was not dirty while staff were prepping and cooking food for residents in care. Everything was clean except the floor. There was soap water on the floor. The kitchen was flooding with water after dinner around 8 PM. Interview statement received from ED indicated that it was not a sewage issue. There was clear water coming from the dishwasher machine. ED notified Regional Vice President Operation the same day at approximately 8:30-9:00 PM. Regional Vice President Operation was present at the facility after being notified to help clean the kitchen and hired Blue Team to sanitize the kitchen.

The Department requested a repair invoice for review. According to Blue Team Daily Field Report, the first responder cleaned and sanitized affected kitchen flooring on 10/10/2023. Blue Team inspected nearby walls and found no moisture.

Allegation: Licensee is not addressing sewage problem at facility. – Unfounded.

The Department conducted interviews and received statements from a total of four (4) facility staff. It was discovered that the facility’s kitchen was in disrepair on 10/09/2023. Interview statement received from ED indicated that it was not a sewage issue. There was clear water coming from the dishwasher machine. ED notified Regional Vice President Operation the same day at approximately 8:30-9:00 PM. Regional Vice President Operation was present at the facility after being notified to help clean the kitchen and hired Blue Team to sanitize the kitchen.

The Department requested a building permit and repair invoice for review. The building permit indicated the facility was being billed for plumbing permit. According to Blue Team Daily Field Report, the first responder cleaned and sanitized affected kitchen flooring on 10/10/2023. Blue Team inspected nearby walls and found no moisture.