Complaint Investigation Report

On 8/23/20233, R1 moved out of the community. ED stated R1's bedroom was cleaned and provided pictures. LPA did not tour R1's bedroom due to the bedroom has been cleaned and was not in its original state. R1 is no longer living at the facility.

LPA received interview statement from a total of four (4) facility staff. Statements from all four (4) staff were consistent. R1 bedroom was a "mess" and refused cleaning services. Interview statement received from S2 indicated, housekeeper is scheduled to clean residents rooms every once a week; however, housekeeper has been cleaning R1's room twice a week. LPA received interview statement from R1's responsible party (RP). RP stated the allegation is not true and that R1 refuses services from staff.

Allegation: Resident room is malodorous. - Unsubstantiated.

LPA received interview statement from a total of four (4) facility staff. Interview statement from three (3) staff indicated, R1's room is not malodorous and does not smell like urine or feces. Interview statement from S4 indicated, R1's room smells like urine and feces depending on which week it is, but housekeeper has not missed a cleaning day. Interview statement received from R1's RP indicated, R1 refuses staff to assist with toileting and showers. RP and facility head nurse had a meeting and a plan in place for R1. Head nurse suggest for R1 to participate by letting staff provide services and assist but R1 refuses.

Based on department’s investigation as stated above, the preponderance of evidence standards has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and report provided.