Complaint Investigation Report

9099C-1.. Allegation: Staff had an inappropriate interaction with resident. The allegation states that staff (S1) had an inappropriate interaction with resident (R1).

NOTE: The Department conducted the investigation for the above allegation and separate interviews were conducted for this allegation from the interviews the LPA conducted for the other (3) allegations.

Resident (R1) stated that staff (S1) would "rub up against" them and explained when (S1) assisted (R1) from getting up from bed, (S1) would rub up against their back. (R1) stated (S1) would have their clothes on while rubbing up against them and then pull open their "stretchy pants" and lean forward, exposing their private parts to (R1). (R1) stated that (S1) exposed themselves "twice" but would rub up against them "a lot", adding that when they asked (S1) to stop this type of interaction, (S1) would not, so (R1) reported it to the Administrator. (R1) stated Administrator, Veronica, spoke to (S1) about this and now (S1) is not allowed to take care of (R1) anymore. (R1) stated no other staff has exposed themselves to (R1) and has never seen (S1) expose themselves to another resident, commenting they "feel safe" at the facility.

Administrator, Veronica Morales, stated she does not believe staff, (S1) exposed themselves to (R1), explaining she has never had any complaints about (S1) before or an issue with (S1) spending too much time in a resident's room. The administrator stated that in the beginning of April 2025, (R1) reported that (S1) was "exposing" himself to (R1) and asking if they could shower (R1). The Administrator stated that (R1's) family members informed her that (R1) has made similar comments while living at other care homes. The Administrator stated she spoke to (S1) in her office about these allegations and (S1) stated it "never happened" although (S1) acknowledged permitting (R1) to use their cell phone to make a call. The administrator explained that she initially decided to reassign (S1) to another section of the facility so they do not provide any care (R1). Additionally, (S1) is not allowed to be close to (R1) or be in their room. The administrator stated that (S1) is "very respectful and a hard worker" and (R1) has not mentioned this incident in subsequent conversations. The administrator stated that (S1) has relocated to a "sister facility" as of 6/11/25, as there was an opening in that related facility.

Multiple (3) residents stated in interviews that no staff has ever made them feel uncomfortable or made them do anything they didn't want to do. These residents denied ever hearing about a staff exposing themselves to them or any other resident.